Delivery and returns

Delivery time
Within 3 days of placing the order, we will inform you via e-mail or phone about the expected delivery date. If you do not receive any information from us within this time, please contact us, providing the order number.

Due to the specifics of production, most orders are completed within no more than 21 days from the date of order. Of course, our goal is to shorten the delivery time to a minimum.

Cost and form of delivery

The goods are sent via courier companies UPS, K-EX or DHL.
The cost of shipping the order is:

- PLN 25.00 courier delivery (Poland) EUR 25.00 Europe

- PLN 30.00 in the case of cash on delivery (only for goods with a unit value not exceeding PLN 500 and after prior arrangement by phone or e-mail of such delivery) only Poland 

It is possible to establish an individual method and conditions of delivery.

The sales document (VAT invoice) for the goods is attached to the shipment or sent electronically to the address indicated by you.

Packaging method

All products are packed safely so that they are not damaged during transport.

Crystal products are additionally transported disassembled (not in their entirety). For safety reasons, the goods may therefore be packed in elements and require assembly 'on site' according to the attached instructions. You will receive instructions in Polish for each item.

It is also possible for our company's employees to assemble the chandeliers at your place, but this service is additionally paid and priced individually.

Reservation of ownership of the goods

Until the Customer pays the full amount for the ordered Goods, they remain the property of the Store.

Returns

According to art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), within 14 days of delivery of the ordered goods, the consumer has the right to return them without giving reasons as part of the withdrawal from the contract, according to the general principles arising from the provisions on concluding distance contracts. In the event of withdrawal from the contract, the contract is considered not concluded and the consumer is released from all obligations. Goods returned in this mode will be accepted only and exclusively if they are sent back in an unchanged condition, unless the change was necessary within the limits of ordinary management. This means that the goods must be in their original, undamaged packaging, with all its contents, and the product itself and accessories are undamaged. It is permissible to open the packaging in order to view the goods, and the goods may be used provided that such use does not lead to a change in their condition.

If the goods meet the above requirements, a correction invoice is issued. The original and a copy are sent to the customer by priority mail. The customer should return a signed copy of the corrective invoice, and after receiving it, the store will refund the money to the customer's account within 7 working days.

In the event of a return of goods, the customer pays for their transport both to the customer and back to the seller according to the full transport rates actually incurred by the seller.

Right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason.

The deadline for withdrawal from the contract expires after 14 days from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.

In order to exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from this contract and the account number to which the price paid by you is to be refunded by means of an unequivocal statement sent:

a) by traditional mail to the following address: APM MORKOM – Jarosław Moryc, ul. Drogowców 7, 32-400 Myślenice or

b) electronically to the e-mail address: fiber@apm-swiatlowody.pl - if you use this option, we will immediately send you confirmation of receipt of information about withdrawal from the contract by e-mail in a way that allows you to print this confirmation.

You can use the model withdrawal form, but this is not obligatory.

In order to meet the deadline for withdrawal from the contract, it is sufficient to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.

Effects of withdrawal from the contract:

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard method of delivery offered by us), immediately, and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right to withdraw from this contract. We will make the refund using the same methods t payments that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.

We may withhold the refund until we receive the goods or until we receive proof of their return, depending on which event occurs first.

Please send back or hand over the goods to us immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.

You will have to bear the direct costs of returning the goods.

You are only liable for the reduction in the value of the goods resulting from using them in a way other than was necessary to determine the nature, characteristics and functioning of the goods.

The Customer is liable for the reduction in the value of the Goods resulting from using the Goods in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Goods. The Store reserves the right - in the event of the return of such Goods - to demand an appropriate reduction in the price of the Goods, which is subject to refund to the Customer.

If possible, the Goods should be returned together with all documents attached to the Goods, including the VAT invoice, if it was issued to the Customer, as well as in the original packaging.

The Customer does not have the right to withdraw from the contract for the sale of Goods in relation to sales contracts, the subject of which is:

- an item that spoils quickly or has a short shelf life,

- an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

- an item that, due to its nature, is inseparably connected with other items after delivery;

- in other cases resulting from the provisions of law.

WITHDRAWAL FORM FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

- Addressee: APM MORKOM - Jarosław Moryc, ul. Drogowców 7, 32-400 Myślenice

or: fiber@apm-swiatlowody.pl

– I/We(*) hereby inform(*) about my/our withdrawal from the sales agreement for the following items(*): (please specify which products you are withdrawing from).

– Date of conclusion of the agreement(*)/receipt(*)

– Name and surname of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if the form is sent in paper form)

– Date

(*) Delete where not applicable.

Liability under warranty (complaints)

The Store is obliged to sell and deliver to the Customer the Goods free from physical and legal defects.

The Customer has the right to file a complaint if the Goods have a physical or legal defect (warranty).

A physical defect consists in the non-conformity of the Goods with the sales agreement. In particular, the Goods are inconsistent with the sales agreement if:

- they do not have the properties that Goods of this type should have due to the purpose specified in the sales agreement or resulting from the circumstances or intended use;

- they were issued to the Customer in an incomplete state.

The Store is liable under the warranty for physical defects that existed at the time of issuing the Goods to the Customer or resulted from a cause inherent in the Goods sold at the same time.

The sold Goods have a legal defect if they are the property of a third party or are encumbered with the right of a third party, and also if the restriction on the use or disposal of the item results from a decision or ruling of the competent authority.

Customers should send any complaints:

by e-mail to the following address: biuro@e-swiatlo.pl.

or by post to the following address:

APM MORKOM Jarosław Moryc

ul. Drogowców 7

32-400 Myślenice.

If the sold Goods have a defect, the Customer has the right to:

- demand the replacement of the defective Goods with a defect-free one or demand the removal of the defect;

or

- submit a declaration of a proportional reduction in price or withdrawal from the contract, in which case the Store may immediately and without excessive inconvenience to the Customer replace the defective Goods with a defect-free one or remove the defect; however, if the Goods have already been replaced or repaired by the Store or the Store has not fulfilled the obligation to replace the Goods with a defect-free one or remove the defect, the Customer may submit an appropriate declaration of a proportional reduction in price or withdrawal from the contract;

The Customer may not withdraw from the sales contract if the defect is insignificant.

Instead of the removal of the defect proposed by the Store, the Customer may request the replacement of the Goods with a defect-free one or, instead of the replacement of the Goods, request the removal of the defect, unless bringing the Goods into compliance with the sales contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the manner proposed by the Store.

The Store may refuse to replace the defective Goods with a defect-free one because of the removal of the defect, if bringing the defective Goods into compliance with the sales agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the second possible method.

Complaints are considered no later than within 14 (fourteen) days from the date of receipt of the complaint by the Store, about which the Customer will be notified via e-mail to the e-mail address provided by the Customer or by post to the address indicated by the Customer.

The Customer who exercises the rights under the warranty is obliged to deliver the defective Goods to the Store at the Store's expense. The Store will refund the costs related to the Customer sending back the complained Goods immediately after the complaint has been positively considered. When making a complaint or returning the complained Goods, the Customer fills in the complaint document attached to the Goods, stating in its content the reason for the complaint about the Goods.

The Customer has the right to file a complaint within 2 (two) years from the date of issue of the Goods to the Customer.

If possible, if the Goods consist of several individual elements, before returning them, they should be restored to the state in which they were delivered, and placed in the original packaging, and all documentation, in particular warranty and service documentation, should be attached.

The Customer's use of warranty rights does not limit the possibility of using the Customer's rights under the warranty, provided that the defects in the Goods disclosed by the Customer are covered by warranty.