Regulations

Store regulations – General information

The fiber.pl online store – hereinafter referred to as the Store – is owned and operated by APM MORKOM – Jarosław Moryc with its registered office at ul.Drogowców 7, 32-400 Myślenice, entered into the Central Register and Information on Economic Activity run by the Minister of Economy, REGON number 356285490, NIP 681-174-08-63, contact details: tel.: 012 274 41 51 – on working days from 9 am to 4 pm, e-mail: fiber@apm-swiatlowody.pl

Principles of making purchases

1. The service provided in the Store is carried out in accordance with the following regulations.

2. The subject of the provision of services is a purchase-sale agreement.

3. Placing an order in the Store means unconditional acceptance of the principles resulting from these regulations.
4. The Store's offer is available to anyone who has legal capacity (adult individuals, companies) and is a Polish citizen residing in Poland or running a business in Poland.
5. Orders for products offered on the Store's website can be placed via the Store's website and by phone, fax and email.
6. Orders via the Store's website, email and fax can be placed 24 hours a day, 7 days a week. Telephone orders can be placed during the company's business hours.
7. Orders for goods available in the warehouse are processed within 48 hours, and most often on the same day. It is possible to place orders for goods not available in the warehouse. In the event of unavailability of goods in the warehouse, the order processing time may be extended by the time it takes to deliver the goods to the warehouse. Usually from 24 hours to 72 hours. In the case of goods marked "to order", the processing time depends on the distributor or manufacturer. Goods that are not in the distributor's or manufacturer's warehouse or that require production to order in accordance with the Ordering Party's specification are marked in this way. The goods are shipped by a shipping company selected by the Ordering Party during the ordering process.

8. The cost of issuing and collecting the goods is borne by the Ordering Party. These costs are provided before placing the order. In some cases, the shipping costs are borne entirely by the Store (so-called free delivery). Information on this subject of shipping costs can be found on the page describing the delivery method.

9. All prices provided in the online store are gross prices (include VAT) and are expressed in Polish zloty (PLN). Prices may change, and price changes do not apply to orders in progress. The price binding the Customer is the price offered at the time of placing the order. The presented prices of goods do not include the costs of delivery of the order. Delivery costs depend on the weight of the ordered goods and are calculated during the ordering process and presented before the final placement of the order. Please review the information on the information page specifying the shipping costs depending on the weight and the shipping company.

10. The fact that the order has been placed and accepted for execution and execution will be confirmed by the system automatically electronically to the Ordering Party's e-mail address. Orders can be placed with simultaneous registration in the store or without registration. In the case of orders with registration, the Ordering Party can track the status of the order after logging into the system.

11. Each order placed in the Store is verified by the Store staff, and the verified order is fulfilled. If the order contains errors or there is no contact with the Ordering Party, the order is not fulfilled until these errors are corrected by the Ordering Party or the Store employees after a prior attempt to contact the Ordering Party.

12. The Store reserves the right to refuse to fulfill orders that cannot be confirmed or the full contact or address details of the Ordering Party are missing, or the data is incorrect.

13. The Store reserves the right to withdraw from the concluded sales agreement for the goods selected by the Ordering Party no later than within 3 business days from the date of the order. The Ordering Party will be notified of the fact of withdrawal from the agreement by e-mail to the e-mail address provided in the registration form. Withdrawal from the contract may occur when the Ordering Party orders goods that are unavailable in the warehouse, which also turn out to be unavailable from the distributor or manufacturer due to their stock shortages or withdrawal from the offer. We make every effort to ensure that such situations never occur, but they can happen. Withdrawal from the contract may also occur at the request of the Ordering Party, if they would like to make corrections to the order, add or remove selected goods from the order or cancel part or the entire order. Such changes must be reported by the Ordering Party within a maximum of 12 hours of placing the order, but no later than the Store sending the parcel. 14. The Store may grant a discount on the cost of delivery, as well as other discounts and reliefs. 

The decision on the discounts granted results from the currently conducted promotional and marketing campaigns, as well as from the agreements made. The discount may also be calculated automatically after entering the discount coupon or manually by the store staff after accepting the order.

15. Using the Store, and in particular providing personal and contact data, is only for the purpose of order fulfillment and this data is not made available to other persons/companies. The consent to the processing of personal data does not include marketing purposes, e.g. informing the Ordering Party about promotions and new products. If the Ordering Party wishes to receive such information, they can inform us about it separately during the ordering procedure, by selecting the option responsible for receiving the newsletter. Detailed information in the Privacy Policy.

16. Any damage resulting from providing data that is not consistent with reality is borne by the Ordering Party.

17. In the Store, payment for purchases and delivery can be made in the following ways:
by advance transfer to the Store's account
by payment card, instant transfer or in the przelewy24.pl system.
18. The store does not collect information about credit card numbers or bank account details of the Ordering Party for przelewy24.pl payments. Online payments are made through our partner, przelewy24.pl, which processes payments at the buyer's request using its secure technology.

19. Each order is processed with an invoice confirming the purchase amount and specifying the products purchased.

20. Goods sold in the store are new unless otherwise stated in the product description. New goods are subject to a manufacturer's warranty and may be subject to complaints. Information on warranty and complaint procedures can be found on the warranty information page.

21. In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), a Consumer who has concluded a distance contract may withdraw from it by submitting an appropriate declaration within 14 days from the date of delivery of the ordered goods. Detailed information can be found in the section: Right to withdraw from the contract.
22. The Customer has the right to return goods based on mechanical damage caused during transport under the terms specified in the Act.

23. Acting in accordance with the Act of 29 July 2005 on used electrical and electronic equipment, the Store enables its Customers to return used equipment intended for households. Every Customer purchasing electrical or electronic equipment from us has the option of leaving used equipment free of charge in an amount not greater than the new equipment sold. This means that when buying, for example, an electronic transformer, we will accept the old item, which we will return to the distributor or transfer to a waste treatment plant. Delivery of used goods for recycling takes place at the Ordering Party's expense.

24. Technical requirements for using the services of the online store system: Internet access, computer with an installed Internet browser, screen resolution of at least 1024 x 768, the Ordering Party's computer must have the "cookies" acceptance option enabled.

25. The parties undertake to resolve any disputes arising from the performance of the sales agreement in the first instance amicably, and in the event of an unavoidable dispute, the competent court to resolve the dispute shall be the court indicated by the Seller.